Privacy policy

1. Who We Are

TEOFINA LIMITED (“TEOFINA”, “we”, “us”, or “our”) is a company incorporated in Hong Kong. We provide international trade brokerage, supply chain optimization, sourcing support and market development services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website or engage our services. We are committed to handling your data in a transparent and lawful manner, including where we process data relating to individuals in the European Union (EU) or the United Kingdom (UK), in line with applicable data protection laws such as the EU General Data Protection Regulation (GDPR) and the Hong Kong Personal Data (Privacy) Ordinance (PDPO). For the purposes of applicable data protection law, TEOFINA LIMITED acts as the data controller of personal data collected through this website and in connection with its services.

2. Data We Collect

We may collect the following categories of personal data: 

• Contact and identity data: name, job title, business email address, business telephone number, and business address. Company and role data: company name, registration number, industry, and your role within the organisation (e.g. for KYC and contract performance).
• Transaction and correspondence data: order history, payment-related information, and communications with us (e.g. emails and contact form submissions).
• Technical and usage data: IP address, browser type, device information, and pages visited on our website (e.g. via cookies or similar technologies, where used).

We typically collect this data directly from you when you contact us, request a quotation, place an order, or use our website. We may also receive data from your employer or from third parties (e.g. banks or logistics providers) where necessary for performing a contract or for compliance purposes.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide our services, process orders, and manage our business relationship with you or your company. 
• To communicate with you about enquiries, quotations, orders, and support.
• To comply with legal and regulatory obligations (e.g. KYC, AML, tax, and accounting). 
• To improve our website, services, and security (e.g. analysing usage and preventing fraud). 
• To send you relevant business updates or marketing communications where you have consented or where we have a legitimate interest, and where permitted by law. You may opt out at any time. 

We process your data on the basis of: (a) performance of a contract with you or your company; (b) compliance with a legal obligation; (c) our legitimate interests (e.g. managing relationships, improving services, security); or (d) your consent, where we have asked for it (e.g. certain marketing). We will not use your data for purposes incompatible with these without informing you.

4. Sharing and Disclosure

We may share your personal data with: 

• Service providers: e.g. IT hosting, email delivery, and professional advisers (accountants, lawyers), who act on our instructions and are bound by confidentiality and data protection obligations.
• Business partners: e.g. suppliers, logistics providers, or banks, where necessary to fulfil orders or perform contracts. 
• Regulators and authorities: where required by law (e.g. tax, customs, anti-money laundering). 

We do not sell your personal data. Where we transfer data to countries outside Hong Kong (including the EU/UK), we ensure appropriate safeguards are in place (e.g. standard contractual clauses or adequacy decisions) as required by applicable law.

5. Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements. Typically, we retain business and contact data for the duration of our relationship and for a period thereafter (e.g. 6–7 years for contracts and compliance). Technical and usage data may be retained for a shorter period. After the retention period, we securely delete or anonymise the data.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, secure communications, and staff training. No method of transmission over the internet or electronic storage is completely secure; we encourage you to use secure channels when sending us sensitive information.

7. Your Rights

Depending on your location and applicable law, you may have the right to: 

• Access: request a copy of the personal data we hold about you. 
• Rectification: request correction of inaccurate or incomplete data. 
• Erasure: request deletion of your data in certain circumstances. 
• Restriction: request that we limit how we use your data in certain cases.
• Portability: request a structured, machine-readable copy of data you have provided, where technically feasible.
• Object: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
• Complain: lodge a complaint with a supervisory authority (e.g. in the EU/UK, or the Office of the Privacy Commissioner for Personal Data in Hong Kong).

To exercise any of these rights, please contact us at office@teofina.com. We will respond within the timeframes required by applicable law (e.g. one month under GDPR). We may need to verify your identity before processing your request.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to ensure basic functionality (e.g. session management) and to analyse how the site is used. We currently use only essential cookies necessary for the functioning of the website. You can adjust your browser settings to refuse or delete cookies; some features of the site may not function fully if you do so.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. regulatory or partner sites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updated version will be published on this website with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal data, or if you wish to exercise your rights, please contact us at:

TEOFINA LIMITED

HONG KONG 

Business Registration No.: 79849861

Email: office@teofina.com

We will endeavour to respond to your request promptly and in accordance with applicable data protection law.